Did not help. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. Book SureStay Hotel by Best Western Phoenix Airport & Save BIG on Your Next Stay! We would certainly love to have the opportunity to host you again in the future! We hope you're looking forward to your next stay as much as we are! I sprayed some purfume on a handtowel, draped it over the heater and the smell was gone. It is always exciting for us to read such positive reviews from our valued guests and we thank you for leaving your five star rating of our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. First off, this is an old motel that has been remodeled. But that’s an interesting customer service. All of this was not easy for me. Upon check in, I was asked for my drivers license. Stay at this golf hotel in Phoenix. Please give us time to investigate the matter of your concern so we can do appropriate actions. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We look forward to welcoming you back for a return visit. Once again, thank you for staying with us. Big motel so can be noisy all hours of day as users depart for their flights. Hi ptwint, Thank you for your honest feedback which will promote practical policy changes and an improved experience for future guests. Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport, Hi E8039KFjenniferw, Happy new year! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. It is so rewarding to hear that we were able to provide a comfortable, convenient experience and our great value. The motel serves a continental breakfast. Thank you so much for your compliments to our free shuttle service! 9/24/19: I arrived at the hotel at 3:30 to check in for my two night stay, and was informed they could not allow me to stay because I lived within 30 miles of the hotel! Cheap and cheerful. Till then, take care and stay safe!! paws0810, Any prohibited drug is not allowed in the premises of the hotel as a compliance to the mandate of the police. There were also people swimming in the hotel pool as if it was a five star resort in the Bahamas. Our guests praise the comfy rooms and the overall value in our reviews. We can't wait to see you again! We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn Downtown - Phoenix, AZ. Unfortunately, unless you like to be awoken by the smell of marijuana at all hours of the night, this is not the hotel to stay at anymore. Tumatanggap ang SureStay Hotel by Best Western Phoenix Airport ng mga Booking.com … If you plan on getting any sleep, don't stay here. Walong kilometro ang layo sa Phoenix Convention Center at Arizona State University mula sa SureStay Hotel by Best Western Phoenix Airport. Hi Jim C, we are excited to learn of your five star experience at our hotel. The rooms were clean, and minimally furnished with modern furniture. 49-inch LCD televisions come with premium digital channels. Enjoy free breakfast, free WiFi, and free parking. 4. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. was surprised to find my booking (via booking.com) cancelled because “The system cancelled it”. Popular attractions Westworld of Scottsdale and Scottsdale Quarter are located nearby. We apologize if our staff has been rude to you or that they were not treating you as best as they can. We wish you would have informed the front desk staff regarding this matter, so we can transfer you in a room that suits your comfort. Breakfast was good for a continental one. We have booked 5,000,000+ reservations. I would advise no one to stay at this hotel. Budget motel, but decent and comfortable. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Once again, a big thank you from all of us and we look forward to having you back . The staff was very accommodating and professional and they quickly booked me a comfortable but inexpensive room. So dirty that I took the towels to wipe the floors so we could sleep clean. In Phoenix (Downtown Phoenix) A stay at SureStay Hotel by Best Western Phoenix Airport places you in the heart of Phoenix, a 1-minute drive from Celebrity Theater and 8 minutes from Phoenix Convention Center. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Be productive in the comfort of your own room with a large work desk and free WiFi access. Our prices match this hotel's prices. The prices are great and I would rather pay less than pay more to be in a nicer area. We are saddened to know that you were not happy with the service you received from our front desk staff during your stay. I booked a room in this hotel as my parents are in the at risk population. HotelMangmt321, Hotel Support von SureStay Hotel by Best Western Phoenix Downtown, hat diese Bewertung kommentiert Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. The rooms are clean. Thank you so much for your compliments to our free shuttle service! Breakfast consisted of pastries, cereal, oatmeal, fruit, juice, and coffee. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. We appreciate your loyalty and look forward to your future visits! i highly recommend this property-clean rooms, great staff, stayed by myself and felt very safe and comfortable. ✔ 30% discount with business rate ✔ Cancellation is free of charge ✔ {hotel… A minimum length stay restriction applies on the date you have selected for this hotel. We would like to inform you and to our future guest that this is a drug-free environment hotels. Beds feature memory foam mattresses. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Dipesh P, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Bryanem, Thank you for taking the time to complete our survey and share your experience! We look forward to seeing you again! Kind reards, General manager of Surestay Hotel by Best Western Phoenix Airport. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful.

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