Take advantage of lower interest rates when you transfer your outstanding balance from other bank credit cards to your Cashback card. Comment Guidelines. They have stolen my money. Founded as the Bank of Oman in 1967, Mashreq was the first UAE bank to install ATM cash dispensers, the first to issue debit and credit cards and the first to introduce consumer loans. To apply please call 04 424 4411. On February 23, 2010 I was told verbally that my case is closed and the management has denied the payment. All Rights Reserved. I was told that the case will take 30 – 45 days to resolve. You can also make payment through the call centre, cheques or online if you have a Mashreq Al Islami account. First of all, why did the fraud happen in the first place? 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I have lost a lot in the past two months. And then, the earned cash back can be converted into direct statement credit. Never go for Mashreq Bank as an option. Or were they waiting for my account to go bankrupt and then inform me about it? On repeated calling, I was later informed by Mr. Khan that I should send an email at FraudReort@mashreqbank.com. This was only after her boss, Mr. Jangir approved. File a complaint to Mashreq Bank. Phishing is a form of fraud through communication in an attempt to obtain the intended victim's sensitive information such as username, password, credit card or bank account details. Further to approach to customer care centre from mobil is very difficult. I was charged 70 DHS in January 2016 by a hotel i stayed in for the holidays. I later flew back to Mumbai as I had no accommodation available in Dubai plus the daily expenses were far too high to meet, especially for a person who has lost over INR 2 million for no fault of his. Free Online and Phone Banking - Check your account details, view and download statements, make bill payments and much more. Not to mention the stress and the trauma we all had to go through. And I frankly don’t think I will ever get answers to them. In order to avoid any legal issue I went to Mashreq bank & met Mrs. Geeta to find the amount I should pay to avoid any due to non compliance of minimum account balance in my account. Not sure about the progress of the case, I flew to Dubai for personal satisfaction and to make sure that the case is in right hands and no formality is required from my end. MashreqNeo is the banking application which offers wide variety of digital banking services to customers and allowing customers to do all the banking related activities through the application. Since February 16, 2010 most of the people started neglecting my calls and even if they did answer, all I got were really vague replies. Head of Customer Care, Head of Customer Care, Ms. Richa Madan @ headcustomercare@mashreq.com. Enjoy the best offers and deals across wellness, spa, healthcare, shopping and more using your credit card . With the largest number of repayment locations in the UAE, we ensure your valuable Mashreq Al Islami Platinum Credit Card gets across to the location convenient to make payment. I reached Dubai on December 29 2009 and lodged a complaint with Mr. Amir Tawfikat – Customer Care counter. To protect your privacy, we strongly recommend you to close this browser window and Sign On again to the portal. Walk into any of our Go Branches and walk out with your Mashreq Al Islami Platinum Credit card in 30 Minutes. Normally you are requested to drop your credit card information in case there's been any damages to hotel property or incurred any charges after you have left the hotel. Surprisingly I had no update on the case in writing till now. Simply spend a minimum of AED 7,000 in the previous billing cycle to enjoy the benefit. On my return journey back to India, I just kept asking the questions to myself to which I have found no answer. You may also visit any Mashreq branch and approach our Customer Relationship Officer, who will be happy to assist you with activation of your card or call the Mashreq Direct Banking Center number 04 424 4411. Murraqabat police station said the case is still under investigation. stuart: Is the proposed 5 year retirement resident visa av... Adeel 123: In such a situation, whatever balance I bring, it ... Stranger: I'm in an apartment building, and I paid 2000 AED... Sabeen: I m a Montessori directer I want to apply as teach... Asad: Residents in buildings not connected to the main m... Firdous: What is the fine for driving heavy passenger vehic... Dubai Expat Blog: @Imran Abbas: Unsure of the status and the developments I decided to go back to Dubai to find it out myself. One of the worst bank in UAE. 2 Give your Mashreq Novo Credit Card to the counter staff to check the value of the available points. Mashreq Bank Reviews & Complaints Reported By: Leo Contact information: Mashreq Bank Hi, I was using a Smart Saver Credit Card from Mashreq Bank since 2013. You need to report the loss of your card immediately so that it can be blocked in order to avoid its misuse. You can safely generate a PIN of your choice through any of the following channels. 04 424 4411Weekdays: 08:00 am to 04:00 pmSaturday - Thursday 8.00am to 4.00pm, Foreign Exchange and International Transfers, Personal Finance For Emiratis - Long Term and Debt Consolidation. Benefits are provided to pay for the repair or replacement of a Covered Purchase, up to the amount charged for the item or Per Occurrence Limit, whichever is less, subject to the Annual Aggregate Limit. Of getting the money back I ended up paying a penalty for a case... 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